When people talk about their home internet experience, it usually isn’t positive. Slow speeds, random outages, rising monthly bills, and customer service that feels more frustrating than helpful — these complaints are extremely common. But despite all the criticism, not every provider leaves its customers unhappy. In fact, a recent J.D. Power survey shows that some internet providers are impressing their users far more than others.
For 2024, J.D. Power surveyed nearly 30,000 internet customers across the U.S., covering fiber-optic, cable, and wireless providers. The study measured overall satisfaction on a 1,000-point scale based on reliability, speed, billing, and customer support. One provider stood out with a score far ahead of the competition:
GFiber Ranked #1 in Customer Satisfaction
GFiber — formerly known as Google Fiber — earned a standout satisfaction score of 702, beating the second-highest wired provider by more than 50 points. Considering the benefits of fiber-optic technology, this result is hardly surprising. Fiber is known for its fast, stable speeds and lower outage rates.
Consumer Reports also supports this trend:
70% of fiber-optic internet customers say they are “Completely Satisfied” or “Very Satisfied.”
By comparison, only satellite internet providers — like Starlink — come close, with 61% of their users reporting high satisfaction.
In J.D. Power’s regional breakdown:
- GFiber ranked #1 in the South, scoring 702.
- Frontier followed far behind with 580, showing just how strong GFiber’s lead is.
- No other internet category had such a wide gap between first and second place.
The message is clear: Customers absolutely love GFiber.
T-Mobile Takes Second Place Overall — Thanks to Wireless Home Internet
While fiber providers performed well, the second-highest overall satisfaction score in the entire survey didn’t come from a wired provider at all — it came from T-Mobile’s wireless home internet, with a score of 649.
J.D. Power grouped all wireless providers together for a national ranking, and T-Mobile dominated:
- T-Mobile – 649
- Verizon – 605
- AT&T – 591
Consumer Reports also shows strong support for 5G home internet:
57% of 5G home internet users say they are “Completely” or “Very Satisfied.”
This makes T-Mobile one of the most impressive performers overall, especially given how new 5G home internet still is in many regions.
Regional Leaders: Verizon in the East, AT&T in the North and West
While GFiber and T-Mobile shine nationally, other providers lead in specific regions:
East Coast: Verizon #1
- Verizon tops the East Coast with a score of 575, putting it well ahead of Xfinity by 43 points.
- J.D. Power combines Verizon FIOS (fiber) and Verizon LTE (cable modem) in one category.
- It’s highly likely that FIOS is the driving force behind the strong customer ratings.
Consumer Reports notes that only 40% of cable modem users are “Completely” or “Very Satisfied,” and only 9% feel “Completely Satisfied,” showing how big the gap is between fiber and cable services.
North and West Coast: AT&T Leads
AT&T ranks #1 for wired providers in both the North and the West Coast, proving that internet satisfaction can vary widely depending on where you live.
Location still plays a big role, but the message is consistent — where fiber or strong 5G home internet is available, customers are far happier.
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Advice for Readers
Choosing the right internet provider can make a huge difference in your daily life — from smooth video calls to lag-free streaming and reliable work-from-home performance. Here are a few practical tips to help you make a smart decision:
- Check if fiber is available in your area. Fiber-optic internet consistently earns the highest satisfaction scores. If GFiber, Verizon FIOS, or AT&T Fiber is available near you, they’re often the best long-term choice.
- Don’t ignore 5G home internet. If fiber isn’t available, T-Mobile’s 5G home internet is becoming a strong alternative with fast speeds and fair pricing.
- Compare real customer reviews in your region. Internet performance varies by location. What’s great in one city may be unreliable in another.
- Look for transparent pricing. Some providers advertise low prices but hide increases or equipment fees. Always check the full monthly cost.
- Test your speed regularly. Make sure you’re getting the speeds you paid for. If you notice constant slowdowns, consider switching providers.
- Bundle only if it saves you money. Cable companies often push bundles. Choose them only when the overall cost truly benefits you.
A reliable internet provider isn’t just about fast speeds — it’s about consistency, customer service, and fair pricing. Take your time comparing options so you can pick the one that works best for your home.
Final Thoughts
The 2024 results highlight a clear trend:
Fiber-optic and 5G wireless home internet are delivering the best customer experiences in the U.S.
- GFiber dominates the South and leads the nation overall.
- T-Mobile shines as the top wireless provider with strong satisfaction scores.
- Verizon and AT&T perform best regionally, especially where fiber coverage is strong.
Location still plays a big role, but the message is consistent — where fiber or strong 5G home internet is available, customers are far happier.